Refund & Cancellation Policy — Añejo Catering Co.

We want you to love your food. Because our meals are freshly prepared and highly perishable, this policy balances fairness to you with the realities of food safety. It applies to à-la-carte orders, meal-plan subscriptions, and catering placed through anejocateringco.com.

Perishable-goods notice. Prepared food is exempt from many "cooling-off" return rights. Once an order has been prepared or delivered, it generally cannot be returned for food-safety reasons. Our remedies for problems are described below.

1. À-la-carte orders

Cancellations & changes

You may cancel or modify an order at no charge up until that order's preparation cutoff (shown at checkout — placeholder: by 6:00 PM the day before your scheduled pickup/delivery date). After the cutoff, ingredients are committed and the order can no longer be cancelled for a refund.

If something is wrong

If an item arrives incorrect, damaged, or not meeting our quality standard, contact us within 24 hours of pickup/delivery with your order details and a photo if possible. We will make it right with a replacement, account credit, or refund at our discretion. Please do not discard the item until we've connected.

Missed pickup / failed delivery

Orders not picked up within the scheduled window, or undeliverable due to an incorrect address or no safe drop-off, may be forfeited without refund, as we cannot resell prepared perishable food.

2. Meal-plan subscriptions

You're always in control. Subscriptions renew automatically each cycle until you cancel. Cancel anytime — there are no long-term commitments or cancellation fees.

How to cancel: from your account, or by emailing [email protected]. We'll confirm in writing.
When it takes effect: cancel before the upcoming cycle's order cutoff (placeholder: by 6:00 PM Thursday for the following week) to avoid the next charge. Cancellations after the cutoff take effect the cycle after next, because that week's food is already scheduled.
Skipping a week: where available, you may pause/skip an upcoming delivery before the cutoff instead of cancelling.
Already-charged cycles: a charge for a cycle whose cutoff has passed is generally non-refundable because the food is being prepared, but contact us — we review case by case.

3. Catering & private events

Catering and large private-event orders are custom and may require a deposit. Unless your written catering agreement says otherwise (it controls if there's a conflict):

Deposits secure your date and may be non-refundable.
Cancellations far in advance (placeholder: 7+ days before the event) may receive a partial refund of amounts beyond the deposit; later cancellations may be charged in full because ingredients and labor are committed.

4. How refunds are issued

Approved refunds are issued to the original payment method via our payment processor (Square). Processing typically takes 5–10 business days to appear, depending on your bank. Account credits, where offered, are applied immediately to your next order.

5. Disputes & chargebacks

Please contact us first — we resolve most issues quickly. Filing a chargeback without giving us a chance to help may delay resolution. We document order, preparation, and delivery records to respond to disputes.

6. Pre-launch / test mode

While the storefront operates in pre-launch or test mode, no real payment is processed and no food is fulfilled, so no refund is applicable to demonstration transactions.

7. Contact

Questions, cancellations, or a problem with an order? Email [email protected] or call 561-567-1047. Añejo Catering Co. LLC, Palm Beach County, Florida.